Water-Park Hotel Laguna Park**** Collects In-Stay Guest Surveys and Improves Trivago Ratings | Customer Case

Increased HolidayCheck
from 4,4 to 5,3

Increased Trivago
rating by 10%

300+ published
reviews

Continue reading “Water-Park Hotel Laguna Park**** Collects In-Stay Guest Surveys and Improves Trivago Ratings | Customer Case”

Bulgaria’s Biggest Hotel Chain Albena Uses Reputize to Push Guest Reviews to HolidayCheck | Customer Case


14 hotels

Hotel Borjana
HolidayCheck
Award 2017

Albena AD, the biggest hotel group in Bulgaria, located on the Black Sea coast and operating 20,000 beds in 40+ hotels (2 to 5 stars) uses Reputize to monitor and improve guest satisfaction. Since 2015, Reputize provides its on-site real-time survey solution and advanced reputation analytics to help Albena maintain a boutique customer service and promote itself on major OTAs.

Continue reading “Bulgaria’s Biggest Hotel Chain Albena Uses Reputize to Push Guest Reviews to HolidayCheck | Customer Case”

Learn How a 3-Star Alpine Hotel Engages Guests On-Site and Tops OTA Rankings | Reputize Customer Case

Hotel San Giovanni is a family-run, Alpine-style hotel with warm and welcoming atmosphere. The hotel is located directly on the ski slopes of Livigno, Italy.  Although the hotel maintained high OTA rating, being a small family-run hotel the hotel did not receive a lot of guest reviews on the major review portals, which made it difficult to compete for online presence with its bigger local rivals.  Continue reading “Learn How a 3-Star Alpine Hotel Engages Guests On-Site and Tops OTA Rankings | Reputize Customer Case”