3000+ guests
Booking.com index riseReputize index
Net Promoter Score: 68
2X number ofContinue reading “Sun Island Resort Maldives Doubles Tripadvisor Reviews with Reputize”
A lot of customers want to use a tablet these days to do quick in-stay guest surveys by asking the guest to fill it in at the reception by using tablets. We at Reputize hear more and more cases of customers being tricked into buying a survey solution that locks a tablet down into a so called “browser kiosk-mode”. In this short article I want to demystify the truth about tablet-based surveys. Continue reading “The right way to run guest surveys on tablets (iOS and Android)”
Innovation is all around us but it’s a fact that we forget to innovate what’s already set as a norm. And this is how we ended up 20 years later still using the follow-up email as the only source of collecting reviews from the guests in the hotel. Continue reading “Disruption in the Hospitality Industry – 3 New Ways to Engage Guests and Collect Reviews”
HolidayCheck
Award 2017
Improved rating150 published
Improved250 reviews
published
Improved rating
from 3.2 to 5.1
Top position
in the resort
27,000 guestsGoogle rating increaseIstana Hotel with600+ reviews publishedHolidayCheck
Award 2017
Improved ratingTop positions in
the resorts
300+ published
reviews
Rating increased
from 5.1 to 5.4
200 reviews
published
5% increase in
recommendation rate
increase in number
of reviews
Continue reading “Nana Beach Hotel Boosts Rating on German OTAs | Customer Case”
80 published
reviews
Increase of the rating
from 5.3 to 5.4
