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Sun Island Resort Maldives Doubles Tripadvisor Reviews with Reputize

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3000+ guests
engaged for 2 months

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Booking.com index rise
from 7.9 to 8.3

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Reputize index
increased by 3%

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Net Promoter Score: 68

 

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2X number of
Tripadvisor reviews

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Continue reading “Sun Island Resort Maldives Doubles Tripadvisor Reviews with Reputize”

The right way to run guest surveys on tablets (iOS and Android)

A lot of customers want to use a tablet these days to do quick in-stay guest surveys by asking the guest to fill it in at the reception by using tablets. We at Reputize hear more and more cases of customers being tricked into buying a survey solution that locks a tablet down into a so called “browser kiosk-mode”. In this short article I want to demystify the truth about tablet-based surveys. Continue reading “The right way to run guest surveys on tablets (iOS and Android)”

Disruption in the Hospitality Industry – 3 New Ways to Engage Guests and Collect Reviews

Innovation is all around us but it’s a fact that we forget to innovate what’s already set as a norm. And this is how we ended up 20 years later still using the follow-up email as the only source of collecting reviews from the guests in the hotel. Continue reading “Disruption in the Hospitality Industry – 3 New Ways to Engage Guests and Collect Reviews”

Blue Dolphin Hotel Captures Guest Feedback On-Site and Wins HolidayCheck Award 2017 | Customer Case

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HolidayCheck
Award 2017

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Improved rating
from 5,1 to 5,2

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150 published
reviews

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Improved
recommendation
rate to 98%

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Continue reading “Blue Dolphin Hotel Captures Guest Feedback On-Site and Wins HolidayCheck Award 2017 | Customer Case”

Radisson Blu Beach Resort Tailors the Experience of Each Guest with Reputize | Customer Case

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250 reviews
published

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Improved rating
from 3.2 to 5.1

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Top position
in the resort

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Continue reading “Radisson Blu Beach Resort Tailors the Experience of Each Guest with Reputize | Customer Case”

Malaysian Tradewinds Hospitality Engages Hotel Guests with Reputize and Wins Big on Google

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27,000 guests
engaged in 4 months

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Google rating increase
on all properties

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Istana Hotel with
most Google Reviews
in Kuala Lumpur

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600+ reviews published
on Google (100%
increase, 4 months)

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Continue reading “Malaysian Tradewinds Hospitality Engages Hotel Guests with Reputize and Wins Big on Google”

Cactus Hotels Improve Visibility on German OTAs with Reputize. Awarded by HolidayCheck 2017 | Customer Case

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HolidayCheck
Award 2017

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Improved rating
on all hotels

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Top positions in
the resorts

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300+ published
reviews

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Continue reading “Cactus Hotels Improve Visibility on German OTAs with Reputize. Awarded by HolidayCheck 2017 | Customer Case”

Hotel Anissa Beach & Village Resolves Issues Before Guests Leave with On-Stay Surveys | Customer Case

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Rating increased
from 5.1 to 5.4

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200 reviews
published

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Continue reading “Hotel Anissa Beach & Village Resolves Issues Before Guests Leave with On-Stay Surveys | Customer Case”

Hotel King Minos Palace Stays on Top of OTA Rankings with Reputize Surveys | Customer Case

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80 published
reviews

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Increase of the rating
from 5.3 to 5.4

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Continue reading “Hotel King Minos Palace Stays on Top of OTA Rankings with Reputize Surveys | Customer Case”