It’s an honor to inform that Reputize has been shortlisted as one of the top 10 companies in the 3rd special edition on ‘Customer Experience Management (CEM)’ published in Q4 2020 by CIOApplications Europe.
While customer experience can be complex to perceive, manage, and measure as it is dynamic, contingent, and offers a massive amount of data, Reputized is showcased as top provider for any organization is thinking of implementing best in class CEM solution.
About the publication:
CIOApplications Europe publishes media that follows a unique peer to peer learning approach and is reaching out to 48,000 qualified print readers across Europe and 96,000 digital readers such as Chief Experience Officers, Head of Customer Experience, SVP, VP of Customer Services, to name a few. The magazine also brings out thought leadership articles from the above decision-makers, who are either responsible for purchasing or influencing the purchase decisions for their enterprises.
engaged for 12 months
2X number of
Continue reading “Reputize Helps Divan Hotels to Maintain the Highest Standards in Guest Satisfaction”
Recently we received a few warnings from customers being approached by service providers with illegitimate offers to enhance the hotel’s reputation or to purchase ratings. This is a clear violation of HolidayCheck’s Code of Conduct and hotels engaging in such practices may suffer severe penalties and consequences. Continue reading “Help us fight fake reviews on HolidayCheck”
Be that a bug or a change in the rating algorithm it is very likely that this affects you too!
Doing our routine job today – monitoring the online reputation for thousands of hotels, our account managers noticed unusual deviations in the hotels’ Booking.com ratings and number of reviews. Many hotels woke up with a changed rating on 14 Dec. Continue reading “Booking.com ratings have gone crazy today (14 Dec 2017)! How is your hotel affected?”
engaged for 2 months
Booking.com index rise
from 7.9 to 8.3
increased by 3%
Net Promoter Score: 68
2X number of
Continue reading “Sun Island Resort Maldives Doubles Tripadvisor Reviews with Reputize”
A great opportunity for a new sales channel – Ryanair Holidays
In an effort to become a broader leisure business in December 2016 Ryanair, the biggest low cost airline in EU, started to bundle flights, car hire and hotel rooms. This poses a great window of opportunity to those hotels who spot and react on it first. So here is what’s in there for your hotel. Continue reading “How to sell your rooms with Ryanair?”
In many conversations with managers of city and holiday hotels I am surprised to see how much neglect is there for the importance of a hotel’s rating in HolidayCheck.de – the biggest German review portal. The type of question I’d usually hear is
“Why should I care about HolidayCheck while we don’t have too many German travelers anyway?!”
Continue reading “Why your hotel should care about its HolidayCheck rating?”
This article is PART 2 of a block of articles called Tips & Tricks on Selling Your Hotel on the German Holiday Market aiming to demystify the process of getting your tourism product to the German customer. It is presented in an easy to read style to try to provide insight and clear up some confusions about the German outbound holiday market as well as advice on how to sell better. It is separated over three sections and presents an overview of:
Continue reading “Strategies for Success on the German Outbound Holiday Market”
This article is PART 1 of a block of articles called Tips & Tricks on Selling Your Hotel on the German Holiday Market aiming to demystify the process of getting your tourism product to the German customer. It is presented in an easy to read style to try to provide insight and clear up some confusions about the German outbound holiday market as well as advice on how to sell better. It is separated over three sections and presents an overview of:
The Specifics of the German Holiday Travel Market
Continue reading “The Specifics of the German Holiday Travel Market”
Selling on the German market? Here is how to better market and sell your holiday hotel product on the biggest outbound market in Europe.
Steps to Working Successfully with the German tour operators.
This article aims to demystify the process of getting your tourism product to the German customer. It is presented in an easy to read style to try to clear up some confusions about the German outbound holiday market. It is separated over three blog posts and presents an overview of:
In August 2016 I talked to a friend – an owner of a mid-size beach hotel, who was so excited to have concluded a contract with a major German tour operator. As the new holiday season is now in full swing his concerns are rising because the operator has not made as many reservations as expected. This is happening while the tour operator officially claims a good season and many of the surrounding hotels claim to be fully booked. A conversation with the contracting manager revealed the reason – “…it’s difficult to promote the hotel because the hotel doesn’t not have many reviews…”. While this creates a paradox – ways out do exist!