Convert big data to great customer experience...

Reputize Shortlisted and Featured as “Top 10 CEM Solution Providers in Europe 2020”

It’s an honor to inform that Reputize has been shortlisted as one of the top 10 companies in the 3rd special edition on ‘Customer Experience Management (CEM)’ published in Q4 2020 by CIOApplications Europe.

While customer experience can be complex to perceive, manage, and measure as it is dynamic, contingent, and offers a massive amount of data, Reputized is showcased as top provider for any organization is thinking of implementing best in class CEM solution.

About the publication:
CIOApplications Europe publishes media that follows a unique peer to peer learning approach and is reaching out to 48,000 qualified print readers across Europe and 96,000 digital readers such as Chief Experience Officers, Head of Customer Experience, SVP, VP of Customer Services, to name a few. The magazine also brings out thought leadership articles from the above decision-makers, who are either responsible for purchasing or influencing the purchase decisions for their enterprises.

What does the collapse of Thomas Cook mean for your hotel?

The collapse of Thomas Cook is the biggest failure to date of a UK package holiday company. Besides leaving approximately 600,000 holidaymakers stranded abroad – it also leaves thousands of hotels with cancelled holiday bookings and potentially unpaid fees. If your hotel is among the affected ones, what happens now?

Continue reading “What does the collapse of Thomas Cook mean for your hotel?”

Review portal Zoover to focus on Dutch reviews only

Since being established in 2005, Zoover has grown from an attic room to an international organization. With websites in 22 countries and reviews in as many languages. After being taken over by their German sister company HolidayCheck in 2014, the focus within Zoover shifts now from International to National.
Wondering what this means for you?
Continue reading “Review portal Zoover to focus on Dutch reviews only”

Reputize Presents to the Pancretan Hotel Managers Association

Our team is proud to be selected by the Pancretan Hotel Managers Association to present Reputize before the Cretan Hoteliers. Our partner in Greece Mr Papanikos had the chance to explain the benefits of engaging guests and to show the results achieved with a few of our customers in Crete. Continue reading “Reputize Presents to the Pancretan Hotel Managers Association”

How Reputize is preparing for a UK exit from the EU

Reputize believes that the best outcome for business is that the current negotiations on the United Kingdom’s exit from the European Union (“Brexit”) will result in a transition period and future arrangements which will support business. However, as things currently stand, the UK will exit the EU and the European Economic Area, effective 11pm UK time on March 29th 2019, with no withdrawal agreement. Continue reading “How Reputize is preparing for a UK exit from the EU”

Важно съобщение относно новите правила на HolidayCheck

HolidayCheck въвежда нови правила (Code of Conduct) от 15 Април 2019.  В бъдеще няма да се позволява на хотелите да използват техни собствени таблети и компютри, за да събират на място отзиви от гостите, както и се забраняват т.н. “HolidayCheck  дни”.

Като глобален технологичен партньор на HolidayCheck, Reputize оперира своите сертифицирани терминали под специален лицензионен режим. Всички клиенти на Reputize, бъдещи и стари, ще могат да използват терминалите в пълно съответствие с новия Code of Conduct без риск от санкции от страна на HolidayCheck. 

Съществуващите клиенти ще забележат незначителни промени в интерфейса, а именно текстовото поле за писане на отзива ще бъде премахнато от приложението на таблета и ще бъде добавена междинна стъпка, където гостът, след завръщането си у дома, ще може да добави отзива си на уеб интерфейс. Промяната е продиктувана от желанието да се улесни госта, както и да се увеличи броя на завършени анкети.

Important Notice Regarding the New HolidayCheck Code of Conduct (effective April 15th 2019)

As of April 15th 2019, HolidayCheck’s rolls out a new Code of Conduct. In the future, it is no longer allowed for hotels to provide their own devices for writing reviews directly in the hotel,  as well as to carry out review days and campaigns in the hotel, so-called “Promo Days” or “HolidayCheck Days”.

As a global connectivity and review publishing partner of HolidayCheck, Reputize operates its certified review terminals under special conditions.
All Reputize customers, both new and existing, will be able to continue using the terminals in full compliance with the new Code of Conduct and without risking any penalties. 

Existing customers will notice minor changes in the interface, namely the review text field will be removed from the tablet application and a middle step will be added where the guest will write the review text on a web interface after they return home. The change is a result of both Reputize’s and HolidayCheck’s efforts to improve the guest experience, to increase the number of submitted reviews and to reduce the manipulation efforts.

Reputize Helps Divan Hotels to Maintain the Highest Standards in Guest Satisfaction

[one_half padding=”0 0 0 20px”]
75000+ guests
engaged for 12 months


[one_half padding=”0 0 0 20px”]
20 five-star


[one_half padding=”0 0 0 20px”]
Corporate Reputize
index increased


[one_half padding=”0 0 0 20px”]
2X number of
Google reviews


Continue reading “Reputize Helps Divan Hotels to Maintain the Highest Standards in Guest Satisfaction”