It’s an honor to inform that Reputize has been shortlisted as one of the top 10 companies in the 3rd special edition on ‘Customer Experience Management (CEM)’ published in Q4 2020 by CIOApplications Europe.
While customer experience can be complex to perceive, manage, and measure as it is dynamic, contingent, and offers a massive amount of data, Reputized is showcased as top provider for any organization is thinking of implementing best in class CEM solution.
About the publication:
CIOApplications Europe publishes media that follows a unique peer to peer learning approach and is reaching out to 48,000 qualified print readers across Europe and 96,000 digital readers such as Chief Experience Officers, Head of Customer Experience, SVP, VP of Customer Services, to name a few. The magazine also brings out thought leadership articles from the above decision-makers, who are either responsible for purchasing or influencing the purchase decisions for their enterprises.
The collapse of Thomas Cook is the biggest failure to date of a UK package holiday company. Besides leaving approximately 600,000 holidaymakers stranded abroad – it also leaves thousands of hotels with cancelled holiday bookings and potentially unpaid fees. If your hotel is among the affected ones, what happens now?
Continue reading “What does the collapse of Thomas Cook mean for your hotel?”
Since being established in 2005, Zoover has grown from an attic room to an international organization. With websites in 22 countries and reviews in as many languages. After being taken over by their German sister company HolidayCheck in 2014, the focus within Zoover shifts now from International to National.
Wondering what this means for you? Continue reading “Review portal Zoover to focus on Dutch reviews only”
Our team is proud to be selected by the Pancretan Hotel Managers Association to present Reputize before the Cretan Hoteliers. Our partner in Greece Mr Papanikos had the chance to explain the benefits of engaging guests and to show the results achieved with a few of our customers in Crete. Continue reading “Reputize Presents to the Pancretan Hotel Managers Association”
Holidaycheck AG recently announced that guest reviews will be the only factor on Holidaycheck.de rankings. This means that from now on hotels cannot secure a higher ranking by buying ads or sponsored places.
Continue reading “No more paid rankings on Holidaycheck.de”
Reputize believes that the best outcome for business is that the current negotiations on the United Kingdom’s exit from the European Union (“Brexit”) will result in a transition period and future arrangements which will support business. However, as things currently stand, the UK will exit the EU and the European Economic Area, effective 11pm UK time on March 29th 2019, with no withdrawal agreement. Continue reading “How Reputize is preparing for a UK exit from the EU”
As of April 15th 2019, HolidayCheck’s rolls out a new Code of Conduct. In the future, it is no longer allowed for hotels to provide their own devices for writing reviews directly in the hotel, as well as to carry out review days and campaigns in the hotel, so-called “Promo Days” or “HolidayCheck Days”.
As a global connectivity and review publishing partner of HolidayCheck, Reputize operates its certified review terminals under special conditions.
All Reputize customers, both new and existing, will be able to continue using the terminals in full compliance with the new Code of Conduct and without risking any penalties.
Existing customers will notice minor changes in the interface, namely the review text field will be removed from the tablet application and a middle step will be added where the guest will write the review text on a web interface after they return home. The change is a result of both Reputize’s and HolidayCheck’s efforts to improve the guest experience, to increase the number of submitted reviews and to reduce the manipulation efforts.
Recently we received a few warnings from customers being approached by service providers with illegitimate offers to enhance the hotel’s reputation or to purchase ratings. This is a clear violation of HolidayCheck’s Code of Conduct and hotels engaging in such practices may suffer severe penalties and consequences. Continue reading “Help us fight fake reviews on HolidayCheck”
We are excited to announce will be presented at MERGE! in Orlando with our hotel reputation management platform. With the high competition for travelers and constant innovation in online travel, a hotel’s digital presence in today’s Internet is one of its most valuable digital assets. The conference covers disciplines across all aspects of digital assets – from DNS to development to operation. Reputize leads as a reputation management platform and sees the event as a means to evaluate new business avenues, network with other leaders and reach the various experts, future partners and companies. We are proud to be a silver sponsor at the event.
MERGE!, in its second year of operation, is a digital asset conference event, gathering a number of different conferences under a single roof, with a common access pass. The event combines multiple disciplines and focus areas together to create networking opportunities and grow business potential through the fusion of ideas and technology.