from 4,4 to 5,3
rating by 10%
Albena AD, the biggest hotel group in Bulgaria, located on the Black Sea coast and operating 20,000 beds in 40+ hotels (2 to 5 stars) uses Reputize to monitor and improve guest satisfaction. Since 2015, Reputize provides its on-site real-time survey solution and advanced reputation analytics to help Albena maintain a boutique customer service and promote itself on major OTAs.
Top places in Golden Sands
Hotel San Giovanni is a family-run, Alpine-style hotel with warm and welcoming atmosphere. The hotel is located directly on the ski slopes of Livigno, Italy. Although the hotel maintained high OTA rating, being a small family-run hotel the hotel did not receive a lot of guest reviews on the major review portals, which made it difficult to compete for online presence with its bigger local rivals. Continue reading “Learn How a 3-Star Alpine Hotel Engages Guests On-Site and Tops OTA Rankings | Reputize Customer Case”
In 2015 Reputize in partnership with HolidayCheck started a co-branded service which allows hotels to collect guest reviews on tablets placed on-site at the property. The reviews are published on HolidayCheck.
Because the number and the freshness of the guest reviews is a key component in the ranking algorithm – the service is producing positive results in all OTAs currently using HolidayCheck’s reviews like TUI, Thomas Cook, ITS, Neckermann, Trivago, Kayak, and many others.
HolidayCheck Award 2016