Disruption in the Hospitality Industry – 3 New Ways to Engage Guests and Collect Reviews

Innovation is all around us but it’s a fact that we forget to innovate what’s already set as a norm. And this is how we ended up 20 years later still using the follow-up email as the only source of collecting reviews from the guests in the hotel. Continue reading “Disruption in the Hospitality Industry – 3 New Ways to Engage Guests and Collect Reviews”

Malaysian Tradewinds Hospitality Engages Hotel Guests with Reputize and Wins Big on Google

27,000 guests
engaged in 4 months

Google rating increase
on all properties

Istana Hotel with
most Google Reviews
in Kuala Lumpur

600+ reviews published
on Google (100%
increase, 4 months)

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Why more Google reviews mean more direct bookings for your hotel?

“Google review count and score are factored into local search ranking: more reviews and positive ratings will probably improve a business’s local ranking.”
(Source: Google)

Space movies in the last months must have had people thinking “Future”, because all major issues are publishing their predictions for the unknown… and eurica! The extinction of the middle man (anyone who makes profit out of reselling) has been foreseen. Fingers crossed it’s in our lifetime, because no one likes being stuck with paying the fee to Booking.com and giving lower prices to the tour operator.

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Reputize Launches One-Click Google Review Publishing for Guest Surveys

Reputize now allows hotels to publish Google reviews as part of their guest feedback solution. This new feature can help significantly increase Google review volume, putting additional review content online in front of potential guests.
Previously, our customers could collect HolidayCheck and Zoover reviews, a feature which allowed 80% of them to improve their ranking. Now, Reputize Surveys customers have the option to publish reviews on the travel search giant Google as well with a new direct integration.

Request a free demo!

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