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3000+ guests
engaged for 2 months
[/one_half]
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Booking.com index rise
from 7.9 to 8.3
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Reputize index
increased by 3%
[/one_half]
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Net Promoter Score: 68
[/one_half]
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2X number of
Tripadvisor reviews
[/one_half]
Continue reading “Sun Island Resort Maldives Doubles Tripadvisor Reviews with Reputize”
A lot of customers want to use a tablet these days to do quick in-stay guest surveys by asking the guest to fill it in at the reception by using tablets. We at Reputize hear more and more cases of customers being tricked into buying a survey solution that locks a tablet down into a so called “browser kiosk-mode”. In this short article I want to demystify the truth about tablet-based surveys. Continue reading “The right way to run guest surveys on tablets (iOS and Android)”
Innovation is all around us but it’s a fact that we forget to innovate what’s already set as a norm. And this is how we ended up 20 years later still using the follow-up email as the only source of collecting reviews from the guests in the hotel. Continue reading “Disruption in the Hospitality Industry – 3 New Ways to Engage Guests and Collect Reviews”
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HolidayCheck
Award 2017
[/one_half]
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Improved rating
from 5,1 to 5,2
[/one_half]
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150 published
reviews
[/one_half]
[one_half padding=”0 20px 0 20px”]
Improved
recommendation
rate to 98%
[/one_half]
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250 reviews
published
[/one_half]
[one_half padding=”0 0 0 20px”]
Improved rating
from 3.2 to 5.1
[/one_half]
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Top position
in the resort
[/one_half]
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27,000 guests
engaged in 4 months
[/one_half]
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Google rating increase
on all properties
[/one_half]
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Istana Hotel with
most Google Reviews
in Kuala Lumpur
[/one_half]
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600+ reviews published
on Google (100%
increase, 4 months)
[/one_half]
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HolidayCheck
Award 2017
[/one_half]
[one_half padding=”0 0 0 20px”]
Improved rating
on all hotels
[/one_half]
[one_half padding=”0 20px 0 20px”]
Top positions in
the resorts
[/one_half]
[one_half padding=”0 20px 0 20px”]
300+ published
reviews
[/one_half]
[one_half padding=”0 0 0 20px”]
Rating increased
from 5.1 to 5.4
[/one_half]
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200 reviews
published
[/one_half]
[one_half padding=”0 0 0 20px”]
5% increase in
recommendation rate
[/one_half]
[one_half padding=”0 0 0 20px”]
increase in number
of reviews
[/one_half]
Continue reading “Nana Beach Hotel Boosts Rating on German OTAs | Customer Case”
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80 published
reviews
[/one_half]
[one_half padding=”0 0 0 20px”]
Increase of the rating
from 5.3 to 5.4
[/one_half]
