Convert big data to great customer experience...

Insight Into the German Tour Operators’ Business

This article is PART 2 of a block of articles called Tips & Tricks on Selling Your Hotel on the German Holiday Market aiming to demystify the process of getting your tourism product to the German customer. It is presented in an easy to read style to try to provide insight and clear up some confusions about the German outbound holiday market as well as advice on how to sell better. It is separated over three sections and presents an overview of:

– PART 1: The specifics of the German holiday travel market
PART 2: Insight into the tour operators’ business
– PART 3: Strategies for success on the German outbound holiday market

Insight Into the Tour Operators’ Business

The main tour operators in Germany (and EU)

The biggest tour operators active on the German market are TUI, Thomas Cook and Der Touristik – altogether holding more than 40% of the outbound tours. All these act as holding companies and have many travel brands. Continue reading “Insight Into the German Tour Operators’ Business”

Reputize @ Start It Smart | Deep Dive

On 17th May,  Reputize’s biz dev director Alexander Krustev will be a guest speaker at Start It Smart | Deep Dive at the Microsoft Innovation Centre in Sofia.  Alexander will give the audience of a deep dive into the future of the HORECA industry. The presentation is part of a series of events under the Start It Smart | Deep Dive initiative.

More information is available here: https://www.facebook.com/events/1441578122561486/

Disruption in the Hospitality Industry – 3 New Ways to Engage Guests and Collect Reviews

Innovation is all around us but it’s a fact that we forget to innovate what’s already set as a norm. And this is how we ended up 20 years later still using the follow-up email as the only source of collecting reviews from the guests in the hotel. Continue reading “Disruption in the Hospitality Industry – 3 New Ways to Engage Guests and Collect Reviews”

Blue Dolphin Hotel Captures Guest Feedback On-Site and Wins HolidayCheck Award 2017 | Customer Case

[one_half padding=”0 0 0 20px”]

HolidayCheck
Award 2017

[/one_half]

[one_half padding=”0 0 0 20px”]
Improved rating
from 5,1 to 5,2

[/one_half]

[one_half padding=”0 20px 0 20px”]

150 published
reviews

[/one_half]

[one_half padding=”0 20px 0 20px”]

Improved
recommendation
rate to 98%

[/one_half]

Continue reading “Blue Dolphin Hotel Captures Guest Feedback On-Site and Wins HolidayCheck Award 2017 | Customer Case”

Radisson Blu Beach Resort Tailors the Experience of Each Guest with Reputize | Customer Case

[one_half padding=”0 0 0 20px”]

250 reviews
published

[/one_half]

[one_half padding=”0 0 0 20px”]

Improved rating
from 3.2 to 5.1

[/one_half]

[one_half padding=”0 0 0 20px”]

Top position
in the resort

[/one_half]

Continue reading “Radisson Blu Beach Resort Tailors the Experience of Each Guest with Reputize | Customer Case”

Malaysian Tradewinds Hospitality Engages Hotel Guests with Reputize and Wins Big on Google

[one_half padding=”0 0 0 20px”]
27,000 guests
engaged in 4 months

[/one_half]

[one_half padding=”0 0 0 20px”]
Google rating increase
on all properties

[/one_half]

[one_half padding=”0 0 0 20px”]
Istana Hotel with
most Google Reviews
in Kuala Lumpur

[/one_half]

[one_half padding=”0 0 0 20px”]
600+ reviews published
on Google (100%
increase, 4 months)

[/one_half]

Continue reading “Malaysian Tradewinds Hospitality Engages Hotel Guests with Reputize and Wins Big on Google”

Cactus Hotels Improve Visibility on German OTAs with Reputize. Awarded by HolidayCheck 2017 | Customer Case

[one_half padding=”0 0 0 20px”]

HolidayCheck
Award 2017

[/one_half]

[one_half padding=”0 0 0 20px”]
Improved rating
on all hotels

[/one_half]

[one_half padding=”0 20px 0 20px”]

Top positions in
the resorts

[/one_half]

[one_half padding=”0 20px 0 20px”]

300+ published
reviews

[/one_half]

Continue reading “Cactus Hotels Improve Visibility on German OTAs with Reputize. Awarded by HolidayCheck 2017 | Customer Case”

Hotel Anissa Beach & Village Resolves Issues Before Guests Leave with On-Stay Surveys | Customer Case

[one_half padding=”0 0 0 20px”]

Rating increased
from 5.1 to 5.4

[/one_half]

[one_half padding=”0 0 0 20px”]

200 reviews
published

[/one_half]

Continue reading “Hotel Anissa Beach & Village Resolves Issues Before Guests Leave with On-Stay Surveys | Customer Case”