Turkish Hospitality Giant Rixos Hotels Utilizes Reputize to Understand Guest Feelings | Customer Case

25 five-star resorts
on 3 continents

The most distinguished Turkish hotel operator Rixos Hotels has the highest level of internal standards for managing guest satisfaction in all of its 25 five-star properties. Reputize implemented a custom survey solution, integrated with Rixos’ PMS, which gives easy access to a deep business intelligence. This data-driven approach to managing customer satisfaction delivers measurable results and helps Rixos engage guests, improve OTA rankings and grow revenue.

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This Is How a 3-Star Beach Resort Stays on Top of OTA Rankings | Customer Case

100 published
reviews

Increased rating
from 3,8 to 4,8

 

“We are very satisfied from the direct integration with HolidayCheck provided to us by Reputize. We started in the beginning of June 2015 and only for a few weeks we saw positive effect on our rating in HolidayCheck. This is a great leverage for us when negotiating conditions with the big german touroperators- ITS, Thomascook, TUI.Continue reading “This Is How a 3-Star Beach Resort Stays on Top of OTA Rankings | Customer Case”

Smartline Madara Park**** Improves HolidayCheck Visibility by Collecting Reviews On-Site | Customer Case

140 published
reviews

Rating increased
from 4,4 to 5,0

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800-Room Beach Resort “Alba” Collects Guest Reviews In-Stay for Better Visibility with German Tour Operators | Customer Case

Higher recommendation
rate

180 published
reviews

 

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Water-Park Hotel Laguna Park**** Collects In-Stay Guest Surveys and Improves Trivago Ratings | Customer Case

Increased HolidayCheck
from 4,4 to 5,3

Increased Trivago
rating by 10%

300+ published
reviews

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Bulgaria’s Biggest Hotel Chain Albena Uses Reputize to Push Guest Reviews to HolidayCheck | Customer Case


14 hotels

Hotel Borjana
HolidayCheck
Award 2017

Albena AD, the biggest hotel group in Bulgaria, located on the Black Sea coast and operating 20,000 beds in 40+ hotels (2 to 5 stars) uses Reputize to monitor and improve guest satisfaction. Since 2015, Reputize provides its on-site real-time survey solution and advanced reputation analytics to help Albena maintain a boutique customer service and promote itself on major OTAs.

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