Disruption in the Hospitality Industry – 3 New Ways to Engage Guests and Collect Reviews

Innovation is all around us but it’s a fact that we forget to innovate what’s already set as a norm. And this is how we ended up 20 years later still using the follow-up email as the only source of collecting reviews from the guests in the hotel. Continue reading “Disruption in the Hospitality Industry – 3 New Ways to Engage Guests and Collect Reviews”

Malaysian Tradewinds Hospitality Engages Hotel Guests with Reputize and Wins Big on Google

27,000 guests
engaged in 4 months

Google rating increase
on all properties

Istana Hotel with
most Google Reviews
in Kuala Lumpur

600+ reviews published
on Google (100%
increase, 4 months)

Continue reading “Malaysian Tradewinds Hospitality Engages Hotel Guests with Reputize and Wins Big on Google”

Turkish Hospitality Giant Rixos Hotels Utilizes Reputize to Understand Guest Feelings | Customer Case

25 five-star resorts
on 3 continents

The most distinguished Turkish hotel operator Rixos Hotels has the highest level of internal standards for managing guest satisfaction in all of its 25 five-star properties. Reputize implemented a custom survey solution, integrated with Rixos’ PMS, which gives easy access to a deep business intelligence. This data-driven approach to managing customer satisfaction delivers measurable results and helps Rixos engage guests, improve OTA rankings and grow revenue.

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This Is How a 3-Star Beach Resort Stays on Top of OTA Rankings | Customer Case

100 published
reviews

Increased rating
from 3,8 to 4,8

 

“We are very satisfied from the direct integration with HolidayCheck provided to us by Reputize. We started in the beginning of June 2015 and only for a few weeks we saw positive effect on our rating in HolidayCheck. This is a great leverage for us when negotiating conditions with the big german touroperators- ITS, Thomascook, TUI.Continue reading “This Is How a 3-Star Beach Resort Stays on Top of OTA Rankings | Customer Case”

Smartline Madara Park**** Improves HolidayCheck Visibility by Collecting Reviews On-Site | Customer Case

140 published
reviews

Rating increased
from 4,4 to 5,0

Continue reading “Smartline Madara Park**** Improves HolidayCheck Visibility by Collecting Reviews On-Site | Customer Case”

800-Room Beach Resort “Alba” Collects Guest Reviews In-Stay for Better Visibility with German Tour Operators | Customer Case

Higher recommendation
rate

180 published
reviews

 

Continue reading “800-Room Beach Resort “Alba” Collects Guest Reviews In-Stay for Better Visibility with German Tour Operators | Customer Case”