Convert big data to great customer experience...

Why your hotel should care about its HolidayCheck rating?

In many conversations with managers of city and holiday hotels I am surprised to see how much neglect is there for the importance of a hotel’s rating in HolidayCheck.de – the biggest German review portal. The type of question I’d usually hear is

“Why should I care about HolidayCheck while we don’t have too many German travelers anyway?!”

Continue reading “Why your hotel should care about its HolidayCheck rating?”

Learn How a 3-Star Alpine Hotel Engages Guests On-Site and Tops OTA Rankings | Reputize Customer Case

Hotel San Giovanni is a family-run, Alpine-style hotel with warm and welcoming atmosphere. The hotel is located directly on the ski slopes of Livigno, Italy.  Although the hotel maintained high OTA rating, being a small family-run hotel the hotel did not receive a lot of guest reviews on the major review portals, which made it difficult to compete for online presence with its bigger local rivals.  Continue reading “Learn How a 3-Star Alpine Hotel Engages Guests On-Site and Tops OTA Rankings | Reputize Customer Case”