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Category: Help & support

Reputize is ready for the GDPR

ACTION REQUIRED! Please sign in to your Reputize account to review and accept the updated Terms of Service. We recommend that you consult your legal advisor in case you have questions about the terms. Additionally, all our customers need to update their profile in regards to GDPR compliance.

Updated Terms of Use and Privacy Policy

In accordance with the EU’s General Data Protection Regulation (GDPR), we have updated our Terms of Use and Privacy Policy. We encourage you to read both documents in full and contact us if you have any questions. Continue reading “Reputize is ready for the GDPR”

Booking.com ratings have gone crazy today (14 Dec 2017)! How is your hotel affected?

Be that a bug or a change in the rating algorithm it is very likely that this affects you too!

Doing our routine job today – monitoring the online reputation for thousands of hotels, our account managers noticed unusual deviations in the hotels’ Booking.com ratings and number of reviews. Many hotels woke up with a changed rating on 14 Dec.  Continue reading “Booking.com ratings have gone crazy today (14 Dec 2017)! How is your hotel affected?”

The right way to run guest surveys on tablets (iOS and Android)

A lot of customers want to use a tablet these days to do quick in-stay guest surveys by asking the guest to fill it in at the reception by using tablets. We at Reputize hear more and more cases of customers being tricked into buying a survey solution that locks a tablet down into a so called “browser kiosk-mode”. In this short article I want to demystify the truth about tablet-based surveys. Continue reading “The right way to run guest surveys on tablets (iOS and Android)”