The right way to run guest surveys on tablets (iOS and Android)

A lot of customers want to use a tablet these days to do quick in-stay guest surveys by asking the guest to fill it in at the reception by using tablets. We at Reputize hear more and more cases of customers being tricked into buying a survey solution that locks a tablet down into a so called “browser kiosk-mode”. In this short article I want to demystify the truth about tablet-based surveys. Continue reading “The right way to run guest surveys on tablets (iOS and Android)”

Disruption in the Hospitality Industry – 3 New Ways to Engage Guests and Collect Reviews

Innovation is all around us but it’s a fact that we forget to innovate what’s already set as a norm. And this is how we ended up 20 years later still using the follow-up email as the only source of collecting reviews from the guests in the hotel. Continue reading “Disruption in the Hospitality Industry – 3 New Ways to Engage Guests and Collect Reviews”

Blue Dolphin Hotel Captures Guest Feedback On-Site and Wins HolidayCheck Award 2017 | Customer Case

HolidayCheck
Award 2017

Improved rating
from 5,1 to 5,2


150 published
reviews


Improved
recommendation
rate to 98%

Continue reading “Blue Dolphin Hotel Captures Guest Feedback On-Site and Wins HolidayCheck Award 2017 | Customer Case”

Malaysian Tradewinds Hospitality Engages Hotel Guests with Reputize and Wins Big on Google

27,000 guests
engaged in 4 months

Google rating increase
on all properties

Istana Hotel with
most Google Reviews
in Kuala Lumpur

600+ reviews published
on Google (100%
increase, 4 months)

Continue reading “Malaysian Tradewinds Hospitality Engages Hotel Guests with Reputize and Wins Big on Google”

Cactus Hotels Improve Visibility on German OTAs with Reputize. Awarded by HolidayCheck 2017 | Customer Case

HolidayCheck
Award 2017

Improved rating
on all hotels

Top positions in
the resorts

300+ published
reviews

Continue reading “Cactus Hotels Improve Visibility on German OTAs with Reputize. Awarded by HolidayCheck 2017 | Customer Case”