Booking.com ratings have gone crazy today (14 Dec 2017)! How is your hotel affected?

Be that a bug or a change in the rating algorithm it is very likely that this affects you too!

Doing our routine job today – monitoring the online reputation for thousands of hotels, our account managers noticed unusual deviations in the hotels’ Booking.com ratings and number of reviews. Many hotels woke up with a changed rating on 14 Dec.  Continue reading “Booking.com ratings have gone crazy today (14 Dec 2017)! How is your hotel affected?”

How to sell your rooms with Ryanair?

A great opportunity for a new sales channel – Ryanair Holidays

In an effort to become a broader leisure business in December 2016 Ryanair, the biggest low cost airline in EU, started to bundle flights, car hire and hotel rooms. This poses a great window of opportunity to those hotels who spot and react on it first. So here is what’s in there for your hotel.  Continue reading “How to sell your rooms with Ryanair?”

Why your hotel should care about its HolidayCheck rating?

In many conversations with managers of city and holiday hotels I am surprised to see how much neglect is there for the importance of a hotel’s rating in HolidayCheck.de – the biggest German review portal. The type of question I’d usually hear is

“Why should I care about HolidayCheck while we don’t have too many German travelers anyway?!”

Continue reading “Why your hotel should care about its HolidayCheck rating?”

Disruption in the Hospitality Industry – 3 New Ways to Engage Guests and Collect Reviews

Innovation is all around us but it’s a fact that we forget to innovate what’s already set as a norm. And this is how we ended up 20 years later still using the follow-up email as the only source of collecting reviews from the guests in the hotel. Continue reading “Disruption in the Hospitality Industry – 3 New Ways to Engage Guests and Collect Reviews”

Blue Dolphin Hotel Captures Guest Feedback On-Site and Wins HolidayCheck Award 2017 | Customer Case

HolidayCheck
Award 2017

Improved rating
from 5,1 to 5,2


150 published
reviews


Improved
recommendation
rate to 98%

Continue reading “Blue Dolphin Hotel Captures Guest Feedback On-Site and Wins HolidayCheck Award 2017 | Customer Case”

Malaysian Tradewinds Hospitality Engages Hotel Guests with Reputize and Wins Big on Google

27,000 guests
engaged in 4 months

Google rating increase
on all properties

Istana Hotel with
most Google Reviews
in Kuala Lumpur

600+ reviews published
on Google (100%
increase, 4 months)

Continue reading “Malaysian Tradewinds Hospitality Engages Hotel Guests with Reputize and Wins Big on Google”

Cactus Hotels Improve Visibility on German OTAs with Reputize. Awarded by HolidayCheck 2017 | Customer Case

HolidayCheck
Award 2017

Improved rating
on all hotels

Top positions in
the resorts

300+ published
reviews

Continue reading “Cactus Hotels Improve Visibility on German OTAs with Reputize. Awarded by HolidayCheck 2017 | Customer Case”