Disruption in the Hospitality Industry – 3 New Ways to Engage Guests and Collect Reviews

Innovation is all around us but it’s a fact that we forget to innovate what’s already set as a norm. And this is how we ended up 20 years later still using the follow-up email as the only source of collecting reviews from the guests in the hotel. Continue reading “Disruption in the Hospitality Industry – 3 New Ways to Engage Guests and Collect Reviews”

Blue Dolphin Hotel Captures Guest Feedback On-Site and Wins HolidayCheck Award 2017 | Customer Case

HolidayCheck
Award 2017

Improved rating
from 5,1 to 5,2


150 published
reviews


Improved
recommendation
rate to 98%

Continue reading “Blue Dolphin Hotel Captures Guest Feedback On-Site and Wins HolidayCheck Award 2017 | Customer Case”

Malaysian Tradewinds Hospitality Engages Hotel Guests with Reputize and Wins Big on Google

27,000 guests
engaged in 4 months

Google rating increase
on all properties

Istana Hotel with
most Google Reviews
in Kuala Lumpur

600+ reviews published
on Google (100%
increase, 4 months)

Continue reading “Malaysian Tradewinds Hospitality Engages Hotel Guests with Reputize and Wins Big on Google”

Cactus Hotels Improve Visibility on German OTAs with Reputize. Awarded by HolidayCheck 2017 | Customer Case

HolidayCheck
Award 2017

Improved rating
on all hotels

Top positions in
the resorts

300+ published
reviews

Continue reading “Cactus Hotels Improve Visibility on German OTAs with Reputize. Awarded by HolidayCheck 2017 | Customer Case”